Processing + Shipping
Orders typically ship from our facility in Aledo, TX within 4-8 business days. Some items are special order and require additional time. We are experiencing supply change shortages and shipping delays due to COVID-19.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 12-24 business hours for the postal service to process the package, as it must be scanned at the location of departure before you are able to follow the shipment.
Overnight shipping does not mean your item ships immediately. It is just the level of service after the processing time. If you wish an item to have "rush" processing, please Contact Us to make this request. We will do our best to accommodate your request. Some requests will incur additional fees.
If you think you should have received your order by now, please Contact Us and we will be glad to look into locating the status of your order for you!
All customized products purchased on the Paddock Threads LLC (aka Paddock Threads Creative Studio) site are non-returnable. If you have received something and are not satisfied with it, please Contact Us that we may help you. We want you to be extremely satisfied with your embroidered linens, clothing and accessories.
All Stable + Team wear along with Woolly Threads items are considered as a customized product and is thus non-returnable. Please choose sizes carefully.
We accept PayPal, Visa and MasterCard.